Legal
Terms & Conditions
Last updated: 10 September 2026
1. Agreement
These terms govern cleaning services provided by At Your Door Cleaning Service, LLC. ("we", "us") to the client ("you"). Booking a service, signing a quote, or allowing our crew on site constitutes acceptance of these terms.
2. Quotes and pricing
Quotes are based on the information you provide and, where applicable, an on-site walkthrough. If the actual scope, condition, or size of the site differs materially, we will contact you with a revised price before continuing.
Quotes remain valid for 30 days unless stated otherwise. Recurring contract pricing is reviewed annually.
3. Scheduling and access
You are responsible for providing safe, timely access to the premises, including keys, codes, parking and working utilities. If our crew cannot access the site at the agreed time, a call-out fee of up to 50% of the service value may apply.
4. Cancellations and rescheduling
Please give at least 24 hours' notice to cancel or reschedule a one-off service, and 30 days' written notice to end a recurring contract. Cancellations inside 24 hours may be charged at 50% of the service value.
5. Payment
One-off residential services are payable on completion. Commercial contracts are invoiced monthly with payment due within 14 days. Overdue balances may accrue interest at the maximum rate permitted by law.
6. Satisfaction guarantee
If any area does not meet the agreed scope, notify us within 24 hours of service and we will return to re-clean that area at no charge. The guarantee covers re-cleaning only and does not extend to refunds where re-cleaning is refused.
7. Items, valuables and removals
For estate clean-outs, furniture removal and hoarding cleanup, you must identify and remove valuables, documents and keepsakes before work begins, or clearly mark them for retention. Items designated for disposal are removed permanently and cannot be recovered.
We do not knowingly remove firearms, hazardous chemicals, medical waste or other regulated materials without a separate written arrangement.
8. Liability and insurance
We are licensed, bonded and insured. Report any damage caused by our crew within 48 hours of service so it can be investigated and, where we are responsible, remedied or claimed. We are not liable for pre-existing damage, wear from normal cleaning of aged surfaces, or loss arising from items not disclosed to us.
Our total liability for any claim is limited to the value of the services provided in the 12 months preceding the claim, except where such limitation is prohibited by law.
9. Health, safety and site conditions
You must disclose known hazards, including biohazards, mould, asbestos, pest infestations and structural risks. We may suspend work and re-quote where conditions are unsafe or require specialist remediation.
10. Staff and non-solicitation
Our cleaners are directly employed and background-checked. Clients agree not to directly employ or engage our staff for 12 months following their last service on your site without written consent.
11. Changes to these terms
We may update these terms from time to time. The version published on this page at the time of booking applies to that booking.
12. Contact
Questions about these terms can be sent to svanneid.sg@gmail.com or (845) 321-0826.